Service Terms and Conditions

Service Terms and Conditions

Cancellation Policy
Cape Kayak Tours reserves the right to cancel the kayak tour if there is any circumstance that is beyond their control.
Our tours are weather dependent which could result in a tour being canceled for safety reasons.

In the event the tour has to be canceled, the following will happen:
Participants will be notified at least 1 hour before the tour is scheduled to begin (please ensure contact details on the booking form are correct)
Participants will have the choice for either a refund or priority booking on the next available Kayak Tour

If the participant cannot make the scheduled booking time:
Any cancellation of a booking must be made in writing and is not effective until such cancellation is received by Cape Kayak Tours.
Bookings canceled by participants prior to 24 hours notice will be refunded in full save for a 10% administration costs.
Bookings canceled by participants less than 24 hours notice are non-refundable.

Terms and Conditions
By booking a kayak tour with Cape Kayak Tours you are acknowledging, understanding and agreeing to our terms and conditions as stated below:
1. Arrive at least 30 minutes prior to the start of your kayak tour (map and coordinates provided in location tab). Being more than 15 minutes late may result in cancellation.
2. All participants are required to sign the indemnity form before embarking on the Cape Kayak Tour.
3. A safety briefing and instructions will be given by the guide before every tour and all participants agree to follow these instructions.
4. All Participants must understands the dangers involved in kayaking and kayak-related activities and undertakes to stay within earshot of the guide(s) at all times and follow their instructions directly.
5. Anyone under the age of 18 on the date of the kayak tour is considered to be a minor. Minors must always be accompanied by an adult. The minimum age for minors participating on any kayak tour is 10 years old.
6. Each adult on a kayak tour with a minor or minor(s) is jointly and severally responsible for the behavior, wellbeing, supervision and monitoring of such minor(s), and jointly and severally accepts these Terms for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability.
7. Participants in the kayak tours are responsible for any damage caused to equipment due to negligence and failing to comply with the instructions given by the guide.
8. All participants will agree to abide by all decisions and adhere to all instructions that Cape Kayak Tours’s guide/s make whilst under their supervision.
9. It is each participant’s responsibility to assess the risks and requirements of the kayak tour based on their circumstances, limitations, fitness level and medical requirements and undertakes to inform Cape Kayak Tours of any physical or medical condition that may affect their ability to kayak safely prior commencing the trip.
10. Each person party to the booking undertakes not to use any alcohol during a kayak trip or within 4 hour period before prior the trip
11. Should poor weather conditions set in during the trip, at the sole discretion of the lead guide, deem the conditions may endanger the safety of the group, the trip may be terminated.
12. Cape Kayak Tour holds the right to use any photographs taken by our guides for marketing purposes.

Terms and Conditions
Cape Kayak Tours is a business in the activity industry
Return and Refunds policy
The provision of goods and services by Cape Kayak Tours is subject to availability. In cases of unavailability, go to Cape Kayak Tours every endeavor to rebook/reschedule the service. If that is not possible, it will be considered to refund the client as soon as possible.

Customer privacy policy
Cape Kayak Tours shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers will only be accepted for direct bookings into the Cape Kayak Tours bank account, the details of which will be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for Cape Kayak Tours via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Cape Kayak Tours separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Cape Kayak Tours takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile:
This website is governed by the laws of South Africa and Cape Kayak Tours chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation:
Cape Kayak Tours may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information:
This website is run by Cape Kayak Tours based in South Africa trading as Cape Kayak Tours
Cape Kayak Tours
Email: bookings@capekayaktours.co.za
Tel: +27 686416810