Service Terms and Conditions

CANCELLATION POLICY
Right to Cancel
Truth Kayaking reserves the right to cancel any kayak tour due to circumstances beyond our control. This includes, but is not limited to, bad weather, safety concerns, or other unforeseen events that may affect the tour.

Weather-Dependent Tours
Our tours are dependent on weather conditions. If a tour is cancelled due to adverse weather, we will:

Make every effort to inform guests at least one (1) hour before the scheduled start of the tour. However, should weather conditions change suddenly, the tour may be cancelled within the hour leading up to its start.
Offer guests the option to reschedule for the next available tour time. If rescheduling is not possible, a full refund will be provided.
Rescheduling and Cancellations by Guests

Guests who need to reschedule their tour must do so at least 24 hours before the scheduled start time. Cancellations or changes made after this period will not be eligible for a refund or rescheduling.
Cancellations must be sent via email or WhatsApp and are only considered valid once Truth Kayaking receives the communication.
Refunds

If a guest cancels more than 24 hours before the tour, they will be entitled to a full refund or a voucher for the same value.
Cancellations made within 24 hours of the tour will not be refunded.

TERMS AND CONDITIONS
By booking a tour with Truth Kayaking, you agree to the following terms and conditions:

1. Arrival Time
Please arrive at least 10 minutes before your scheduled tour. We will try to accommodate late arrivals, but cannot guarantee availability.
2. Indemnity and Check-in
All participants must complete an indemnity form and/or check in online before the tour begins. Failure to do so will result in disqualification from the tour.
3. Obligation to Follow Instructions
The lead guide will provide instructions at the start of the tour. You are required to follow all instructions provided and must not deviate from the planned route.
4. Minors
Anyone under the age of 18 is considered a minor. All minors must be accompanied by an adult. The minimum age for a minor to participate is 8 years old.
5. Responsibility for Minors
Adults accompanying minors are fully responsible for their safety, conduct, and well-being during the tour. By booking for a minor, the adult agrees to these terms on behalf of the minor(s), including the assumption of risk.
6. Liability for Damages
Participants are responsible for any damage caused to equipment due to negligence or failure to follow the guide’s instructions.
7. Adherence to Safety Protocols
You must comply with all safety instructions given by the guide. The guide has full authority to make decisions regarding safety during the tour.
8. Health and Fitness
It is the responsibility of each participant to assess their own fitness and health condition to ensure they are able to safely participate in the tour. You should inform us of any medical conditions or concerns before the tour begins.
PRIVACY AND DATA PROTECTION
Truth Kayaking is committed to protecting your personal information in compliance with the Promotion of Access to Information Act (PAIA). For more details on how your personal data is handled, please refer to the Act here: PAIA Document.

PAYMENT METHODS AND SECURITY
Payment Methods

We accept payment via Visa, MasterCard, and other credit card options for online bookings. If you wish to make a direct booking, we also accept bank transfers or cash. Details for bank transfers will be provided upon request.
Secure Payment Processing

All credit card transactions are processed through PayGenius (Pty) Ltd, an approved and secure payment gateway. PayGenius uses SSL3 encryption to ensure the safety of your payment details. No credit card information is stored on our website. You can find out more about PayGenius' security measures here: PayGenius Security.
Transaction Currency

Payments are processed in South African Rand (ZAR), and the merchant outlet is located in South Africa.

GENERAL TERMS
Responsibility for Transactions

Truth Kayaking takes full responsibility for all transactions, including the sale of goods and services, customer service, and dispute resolution.
Governing Law

These terms and conditions are governed by the laws of South Africa. Any disputes will be resolved in accordance with South African law.
Changes to Terms

Truth Kayaking reserves the right to change these terms and conditions at any time without prior notice. Any changes will be effective immediately upon being posted on our website.
Domicilium Citandi et Executandi

Our address for legal notices or communications is located in South Africa. All communications related to these terms will be sent to the contact details provided by the customer.

COMPANY INFORMATION
Truth Kayaking
Email: info@truthkayaking.com
Phone: +27 79 891 4455
Company Registration Number: [Insert Registration Number]