Service Terms and Conditions

Terms and Conditions

Cape Shark Adventures is a business in the activity industry
Return and Refunds policy

The provision of goods and services by Cape Shark Adventures is subject to availability. In cases of unavailability, Cape Shark Adventures go to every endeavour to rebook/reschedule the service. If that is not possible, it will be considered to refund the client soon as possible.

Cancellation policy

30 days cancellation before arrival 100% refund
29 – 15 days cancellation before arrival 75% refund
14 – 4 days cancellation before arrival 50% refund
3 days-24 hrs cancellation before arrival 0% refund

Customer privacy policy

Cape Shark Adventures shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Cape Shark Adventures bank account, the details of which will be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for Cape Shark Adventures via PayGenius who are the approved payment gateway. PayGenius uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygenius.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Cape Shark Adventures separately from card details which are entered by the client on PayGenius' secure site. For more detail on PayGenius refer to www.paygenius.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility
Cape Shark Adventures takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile
This website is governed by the laws of South Africa and Cape Shark Adventures chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
Cape Shark Adventures may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Cape Shark Adventures (Pty) Ltd based in South Africa trading as Cape Shark Adventures with registration number 2016/207171/07

Contact details:
Tell number: +27 67 633 7555
Mobile: +27 72 418 4559
E-mail: res@capesharkenadventures.com